Shipping policy
Domestic Shipping Policy
Order processing time
Orders placed Monday through Friday before 5 p.m. EST are processed within 3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipments and/or deliveries may occur on weekends. Shipments and/or deliveries do not occur on holidays.
Little Longears Miniature Donkey Rescue Shop will contact you via email if we expect any fulfillment or shipping delays. COVID-19 may impact shipping times.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment to P.O. boxes or APO/FPO addresses
Shipping to P.O. boxes is available as long as the shipping method selected at checkout is USPS. Shipping to APO addresses in the Continental United States is available as long as the shipping method selected at checkout is USPS. Shipping to APO/FPO addresses in Europe or the Pacific is currently unavailable.
Shipment confirmation and order tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at littlelongearsshop@gmail.com with your name and order number, and we will look into it for you.
Damages
Little Longears Miniature Donkey Rescue Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly at littlelongearsshop@gmail.com to file a claim. Please document the damage and email photos of the damage. Please save all packaging material and damaged goods before filing a claim.
International shipping is not offered at this time.